Refund policy

Return and Refund Policy

Our refund and return policy last 30 days from the date your item is delivered. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.  

Returns Process

Because our items are officially licensed and custom-fulfilled through the Disney Design Collection, we do not accept returns back to the printing warehouse. To initiate a return, please contact our support team at rdj@rgjsuperheroshop.com. Do not send your purchase back to the manufacturer. 

Eligibility for Refunds & Exchanges

Damaged or Defective Items: If your merchandise arrives misprinted, damaged, or defective, please send us clear photos of the issue within 7 days of delivery. We will arrange a replacement or full refund at no extra cost to you. 

Change of Mind/Incorrect Size: Item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to qualify for a return. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at rgj@rgjsuperheroshop.com. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rgj@rgjsuperheroshop.com.